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Sincerely serve users

Customer service telephone: Company customer service telephone 0531-88871201

Troubleshooting: Patiently answer the questions raised by customers and reply in time, according to the actual situation, arrange engineers to telephone guidance or go to the project site service solution.

Response time: emergency to the scene after receiving the call, Shandong Province within 12 hours to the scene to solve, outside the province within 48 hours to arrive at the scene; Arriving at the site within 72 hours of direct flights or trains to the area; Special cases shall be determined through negotiation with the user.

Equipment maintenance: From the date of receiving the faulty equipment, the system module will be repaired within three working days, the purchased equipment will be repaired according to the provisions of the supplier, and the special circumstances will be determined by negotiation with the user, and the repaired equipment will be returned to the customer's designated department in the fastest way such as express delivery.

User feedback: After the problem is solved, customer feedback must be filled in Satisfaction: return visits to customers from time to time.